Trust
Learning how to build trust based on respect for each other.
Are you ready for some trust falls?
Yes - us neither!
At Intara, we have been helping organizations and teams build trust for over fifteen years. We have worked with organizations ranging from startups to several Fortune 50 companies with our unique program that builds authentic connection.
Connect as people first
Imagine you're in a meeting and you get a text from a family member. "Please call me. It's urgent." You get up to excuse yourself, and a colleague asks you to stay to finish the current topic.
"I'm sorry. I need to make an urgent family call," you reply.
"What's more important to you? Family, or finishing this conversation?" they reply.
You're stuck in a trust disconnect! Yes - most people would put their family first in this situation and (we hope) most other people would be understanding.
But while "family" may be a personal value of yours, perhaps the other fictional person in this scenario may have "hard work" as a personal value.
The reality is, trust is a 2-way street. We have to:
- Have a clear understanding of what is important to us.
- Believe that others will respect that
- Be able to predict the behavior of others by understand (and respecting) what is important to them
- Understand how our common beliefs guide our team decisions.
The foundation of our work on trust is based on helping teams develop and respect their personal and team values.
Start with values
The power of a values story
One of our clients shard this story during one of our sessions and has allowed us to share it here. We hope it resonates with you as much as it did with their team.
My Value: Hard Work
My father was a bricklayer who started work at age fifteen. It was all he had ever known - hard, back-breaking work, that was never valued as much as it should be. He worked seven days a week from dawn to dusk to support us as a family, and even with that, we knew times of housing and food uncertainty.
He and my mother also built our home. Really built it. They laid every brick, installed every window, painted every wall. It was small by today's standards with a single bathroom, but to us it was a palace.
Our house was always filled with love.
When I twelve, I started working, finally able to earn money to spend on small luxuries for myself. And in 40 years, I've never stopped. I've sometimes worked 2 or 3 jobs to support my own family.
Working hard to provide a stable home for my family is just who I am.
The outcome
Once our client shared the story, there were a few small laughs and many smiles around the room. Finally, one of their colleagues spoke up.
"We always wondered why you worked so hard, and why you expected as much from the people who work for you. Thank you so much for sharing."